Privacy Policy

Your privacy is important to us. Learn how ParcelKoy collects, uses, and protects your data and your customers' data.

Last Updated: March 31, 2026

1. Introduction

Welcome to ParcelKoy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our merchant dashboard, or utilize our logistics and delivery services. Please read this privacy policy carefully.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Merchant Data: Name, business name, email address, phone number, and financial information (Bank/MFS details) required for Cash on Delivery (COD) settlements.
Customer Data: Consignee names, delivery addresses, and phone numbers provided by merchants strictly for the purpose of fulfilling deliveries.
Device Data: IP address, browser type, operating system, and tracking IDs used to monitor dashboard performance.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use your data to:

Create and manage your merchant account.
Process your parcels, dispatch riders, and deliver packages to your customers.
Process Cash on Delivery (COD) collections and transfer funds to your accounts.
Send real-time tracking updates and SMS notifications.
Resolve disputes, troubleshoot problems, and respond to customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed to our delivery riders (for drop-off purposes), third-party payment processors (like bKash, for automated settlements), and law enforcement agencies if required by legal processes or to investigate potential fraud.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Have Questions About Your Privacy?

Our support team is here to help you understand how we protect your business.

Contact Support

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Merchant Data: Name, business name, email address, phone number, and financial information (Bank/MFS details) required for Cash on Delivery (COD) settlements.

Customer Data: Consignee names, delivery addresses, and phone numbers provided by merchants strictly for the purpose of fulfilling deliveries.

Device Data: IP address, browser type, operating system, and tracking IDs used to monitor dashboard performance.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use your data to:

Create and manage your merchant account.

Process your parcels, dispatch riders, and deliver packages to your customers.

Process Cash on Delivery (COD) collections and transfer funds to your accounts.

Send real-time tracking updates and SMS notifications.

Resolve disputes, troubleshoot problems, and respond to customer service requests.

4. Disclosure of Your Information

5. Data Security